phone (09) 579 6147 
phone 41 Robert Street, Ellerslie, Auckland

STAY HOME 💻☎️

We are open Monday to Friday 8am to 5pm until further notice. Online video appointments with Dr Paul Norton is available over Easter & Anzac weekends.

We have introduced a “Virtual First” system, if you need to see a doctor you now have two options:

  1. Phone consultation using the patient portal, or ring reception 09-5796147
  2. Online video appointment using the booking form here.

Normal consultation fees apply

We will contact you for your flu immunisation – delays in stock means we’re prioritising our most vulnerable patients as per Ministry instructions.

We are not taking new patients at this time.

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Book an Online Video Appointment

💻

Now available for enrolled patients during the week and weekends. We are not accepting new patients at this time. 

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COVID-19 new testing criteria 3/4/20

There has unfortunately been some misreporting in the media about the new testing criteria released by the Ministry of Health on 3/4/20. Despite what some media groups are saying, testing is still being restricted, but there has been widening of the criteria.

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Flu Vaccines 2020

Flu vaccine stock is currently very limited. We are giving it to our most vulnerable patients first.

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Important Updates – 29 March 2020

Most things can be done online or by phone.

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Coronavirus COVID-19 updated 22 March 2020

Information here.

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Christmas and New Year Hours, Virtual Consults, Pharmacy Access

Xmas/New Year break and pharmacy access, on-line consults

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Tēnā koe!

The team at Ellerslie Medical Centre in Auckland strive to provide excellent quality medical and nursing care in a friendly, accessible environment.

We have traditionally offered a mixed walk-in and booked appointment service, however we have now moved to a “phone or video first” system due to the COVID-19 pandemic. This means all patients needing to speak to a doctor will first book in for a telephone or online video consultation.

Our Mission

We value harmony, compassion, communication, collaboration, integrity, fairness, dedication, professionalism, respect, flexibility and life-long learning.

Our goals are to build a welcoming, harmonious environment; to treat all equitably, holistically and with respect; to work with compassion and empathy; to be flexible and adaptable; and to maintain excellence of care by attention to detail, going the extra mile, and life-long learning.

We see our team as our extended family, and our work-place as our second home. We hope that you feel welcome, and that your well-being is valued by our whole team.

Immunisations

We are passionate about protecting babies, children and adults from preventable diseases. Appointments for immunisations are booked by phoning us, not via the Portal, as extra time needs to be allocated by the Reception team, and they are only done at certain time of the day.

We Love our Cottage

The cottage dates back to the original village, around 1900. You can see the original Robert Street sign on the Robert Street entrance of the building.

We worked closely with our architect to preserve the character, and we still enjoy the original fireplaces, windows, floors, ceilings and colour scheme. The garden is cottage-style and is professionally maintained.

There is on-site parking, including a mobility parking space, as well as plenty of off street parking. We have disabled access and toilet facilities.

Tēnā koe! 

We offer a mixed walk-in and booked appointment service. (Walk-ins suspended for now). We recommend that appointments are booked for long term conditions. Our walk-in service is designed for emergencies and acute conditions and over winter it can get very busy. We have a patient portal and online video consultations.

Doctors' Roster

  • Appointments for consultations: please call to book a phone consult or book an online appointment.
  • Appointments for immunisations need to be made by calling reception, as special time will be allocated. Infusions and minor surgery are suspended.
  • Walk-ins: temporarily suspended

Patient Portal

  • Access your test results, immunisations records, and long term medications.
  • Request repeat prescriptions for long term stable health conditions.
  • Online bookings for face to face appointments temporarily suspended. Please call or book an online appointment.

Online Video Appointments

  • See your doctor via secure video from the comfort of your home or work. For more details visit here
  • Currently offering with Dr Catherine Chan, Dr Paul Norton, and some of the other doctors joining soon.
  • Online appointments available weekdays and weekends.