Our books are currently open
Here is our enrolment form – click on the icon – you may print, complete, sign, and scan it. If you’re not using a proper scanner or scanning cellphone app, you may take a photo which needs to be upright, cropped, clear and not grey. Please return it via email (via our contact form below), or fax (09-5256887). Alternatively you may post (Ellerslie Medical Centre, 41 Robert Street, Ellerslie, 1051) the completed and signed form to us or drop it off in person during working hours.
The form includes important medical details, consent for transfer of old GP notes, and our debt policy. Please also include a copy of your passport, birth certificate and any relevant visas so we are able to access Ministry of Health funding for you.
We realise this is inconvenient for you, but please understand that we are required by Ministry of Health to follow this for every enrolment. Without proof of eligibility we cannot apply for the subsidised rates and we are not able to prescribe funded medication or order funded laboratory investigations.
Our practice belongs to the Procare PHO (primary health organisation).
We currently work under a mixed drop-in queue and appointment system. For drop-ins the wait is usually around 20 minutes to see the first available doctor, but may be longer if you wish to see a particular doctor. The maximum wait historically has been an hour to see one of the female doctors during the peak of the winter flu season over the busiest hours (8am to 11am; and 2pm to 4pm). We have adapted our staffing to the predicted demand. Over lunchtimes, which historically are quieter times, there may be only one doctor on duty. If you want to know on a specific day what the queue is like, please feel free to call and ask our reception team for an estimate of your waiting time.
Early in 2018 we began offering appointments with each doctor during the day. Appointment slots are limited to allow each doctor to also see walk-ins. You are able to book 15 minute appointments on-line through our patient portal or by calling us. Appointments will take priority over walk-ins, but if you are late, you will join the walk-in queue. If you wish to book a double appointment (at a double fee), or two appointments for two family members, please phone our reception team to arrange this. We will also offer appointments for minor surgery for skin lesions, Zoledronate and Iron Infusions, and are considering appointments for 6 week baby checks and immunisations.
The transition to a flexible appointment/walk-in model may be a little unsettling so we ask for your patience while we work on delivering a better service. We may offer more appointments during the year if this is popular, but we promise to have at least one doctor on for walk-ins at all times so you will still be able to see one of the doctors without an appointment.
To register to use the portal, please speak to our reception team.
A person is fully eligible and entitled to enrol if he / she is residing in New Zealand and:
- a) Is a New Zealand citizen OR
- b) Holds a resident visa or a permanent resident visa (or a residence permit if issued before December 2010)
- c) Is an Australian citizen or Australian permanent resident AND able to show that his/her total stay in New Zealand is or will be at least 2 years OR
- d) Has a work visa/permit and is able to show that he/she is able to be in New Zealand for at least 2 years (previous permits included) OR
- e) Is an interim visa holder who was eligible immediately before their interim visa started OR
- f) Is a refugee or protected person OR is in the process of applying for, or appealing refugee or protection status, OR is a victim or suspected victim of people trafficking OR
- g) Is under 18 years and in the care and control of a parent/legal guardian/adopting parent who meets one criterion in clauses a–f above OR
- h) Is 18 or 19 years old and can demonstrate that, on 15 April 2011, he/she was the dependent child of an eligible work visa/permit holder (visa must still be valid) OR
- i) Is a NZ Aid Programme student studying in New Zealand and receiving Official Development Assistance funding (or their partner or child under 18 years old) OR
- j) Is participating in the Ministry of Education Foreign Language Teaching Assistantship scheme OR
- k) Is a Commonwealth Scholarship holder studying in New Zealand and receiving funding from a New Zealand university under the Commonwealth Scholarship and Fellowship Fund.
Mon-Fri 8am - 5:30pm
Current trial of 6pm closing Mondays & Fridays (only one doctor from 5.30pm)
After hours: call (09) 5796147 to talk to a registered nurse for advice, Attend an A+M, or your hospital in emergencies.
Our books are open