Keeping you safe over Covid-19 pandemic
- For levels 1, 2 and 3, you will be able to book in-person, phone and video consultations as you require. We will advise how to access safe care at level 4 if needed.
- In person consults can be booked via our new portal ManageMyHealth (see below).
- Video and phone consults can be booked by phoning reception. You can also use the portal and clearly annotate that you wish to have a video or phone consult.
- Our walk-in service remains suspended until further notice.
- When you arrive for an appointment please phone or come to the reception window so we know you have arrived. We may ask you to wait in your car until it is safe for us to bring you inside.
- We will ask you to wear a mask during levels 2, 3 and 4. A mask is also necessary during level 1 if there is community transmission or if you are unwell with a cough, cold or sore throat etc. If you do not have a mask we can give you one.
- If you or your child are unwell with a cough, cold or sore throat etc, we will examine you in a special area. Please do not be alarmed if your doctor or nurse wears full PPE for this examination as we are required to do so by the Ministry of Health.
We have a new computer system because our old one is over 20 years old and being retired. This comes with a new portal called ManageMyHealth. To enrol on this portal, please click here. With this portal you can book appointments, order prescriptions, view your blood test results, allergy information, immunisations and any recalls which are due.
Unfortunately, our old H365 portal is not compatible with our new computer system, so we have had to change portals. ManageMyHealth is the only portal that is compatible with our new system. It unfortunately does not have the option to enrol children as dependents under their parents’/caregivers’ emails. For appointments for children please call reception or make an appointment under your name and annotate that it is for your child. For repeat prescriptions for children please call or contact reception and the script will be done within 24 hours during the working week. Scripts will always be done faster if you phone us rather than email us, as we always deal with the phone requests same working day, but often only get to the emails at the end of the day or following day.
We do understand this will be less convenient for many of you and if you call us on 09-5796147 8am to 5pm weekdays we will do our best to help you access information, request scripts and book appointments for your dependents.
Introducing Renata and Julianne
Our team has grown by two members – Renata joins our nursing team, and Julianne our reception and admin team. We’re delighted to have them join our work whānau.
We will be accepting new enrolments from 1 November, and you can submit enrolment forms now. You can ask our reception team for enrolment forms or you can enrol here:
The DHB advised us of our new fees in July which we delayed introducing until the end of winter.
From 1 November the following fees will apply:
- Enroled adults medical and ACC consultations will be $57 ($19.50 if you have a community services card).
- You do not have to be on a benefit to qualify for a community services card, and your dependents under 18 can also use this card. For instance full time tertiary students may qualify even if still living at home. You may also qualify for a disability allowance to help with ongoing health-related costs and we can help you access this subsidy. See https://www.workandincome.govt.nz/products/a-z-benefits/community-services-card.html
- Children 14 to 17 years medical and ACC consultations will be $47 ($13 with a community services card)
- Children 13 years and under remain free.
- There are no other increases eg prescription fees and nurse services remain unchanged.
- Please see the rest of our fee schedule on our website