Important Security Update: ManageMyHealth

Important Security Update: ManageMyHealth

UPDATE 7th JAN: We have informed the patients who have been affected. If we havent contacted you, your data has not been breached

Dear Patients,

We are writing to provide an update regarding the recent cyber security incident involving the ManageMyHealth (MMH) portal.

What is the current status?

• MMH has confirmed that a targeted hacking attack occurred on 30 December 2025.
• They have since identified and closed the security gap, and external experts have verified that the system is now secure.
• Forensic investigations suggest that approximately 7% of users may have had documents accessed.

What does this mean for you?

• MMH has temporarily paused all access to the “Health Documents” section (specialist letters, blood tests, and lab results) while they finalise their investigation.
• If your data was involved, MMH will contact you directly via email or letter with specific guidance.
• Requesting Repeat Prescriptions: You can continue to order your regular medications as usual for now

• Booking Appointments: You can still use the app to book and manage your visits for now.

• If you have any difficulty using the app for scripts or bookings, please email us at reception@ellersliemedical.co.nz, or call our reception team when we open again on Wednesday 7^th January at 8am.

• MMH have confirmed that no logins/passwords were compromised. However, it is always a good idea to reset all passwords regularly and enable 2 factor authentication when available.

Our own internal practice systems and data were not affected by this incident and remain secure. We are temporarily not uploading any new records to your app until we have more information.

More information

Wishing you all health and happiness for 2026,

The Team at Ellerslie