Keeping you safe!

Effective immediately, this is what we’re doing to keep you and our team safe from Covid-19.


Stay Home

Please do not arrive at the Ellerslie Medical Centre without notice. This means we have suspended our walk-in service.

If you need to speak to a doctor

To keep you and our staff safe we have introduced a “Virtual First” system, exclusively for our enrolled patients only. If you need to medical advice or assessment you now have two options, you can book a:

  1. Phone consultation using the patient portal, or ring reception on 09-5796147
  2. Online Video Appointment using the BOOKING FORM HERE

After your phone or video consultation, if your doctor deems a physical examination is required, this will be arranged (there maybe a charge depending on time & complexity). In person face-to-face consultations are done at the doctor’s discretion only.

Normal consultation fees apply for all 15 minutes appointments regardless of method used (in person, phone, or video). This is $54 for enrolled adults, or $19 for enrolled adults with a community services card, see a full list of our fees here.

  • If you need a prescription, we will send it directly to the pharmacy of your choice
  • If you need a medical or ACC certificate, we can do these via phone or video and email the certificate to you
  • If you need a blood tests, X-rays etc. we can text message or email the form to you. However please note that radiology and laboratory testing services are limited during the lockdown.

If you need to see a nurse

To book a nurse appointment please ring reception on 09-5796147:

  • Depo & B12 injections are continued to be done on your due date
  • Routine childhood immunisations needs to be booked on time without delay. It is vitally important for babies to be protected against other infections circulating such as whooping cough and measles. To keep our clinic safe only 1 parent is allowed to come in for their babies’ immunisations
  • We are not currently booking any iron or aclasta infusions, skin excisions, or diabetes get checked appointments.
  • Cervical smears –  if you have a history of abnormal smears, abnormal bleeding it is vital you get a smear done on time with our nurse Feli or your doctor, please ring us to book. All other routine smears are deferred.


If you don’t need to see a doctor, but need a prescription repeat

  • Request your regular prescriptions via our Portal, or ring reception
  • We can send your prescription to your pharmacy electronically.


If you’re given an appointment indoors

  • You will need to wash your hands when you enter our building.
  • Your appointment will be 10 minutes to limit the risk to our medical team and other patients.
  • If you have a fever, cough, sore throat or suspect you may have Covid-19, we will assess you in our car park – we apologise in advance if this feels awkward for you.


If you are given an appointment in your car

  • A doctor in full isolation gear will come to your car to consult with you. We have umbrellas in case of rain.


More information

Please note that telephone and video consultations will be charged and can be paid via online banking.

There are currently flu vaccine shortages and we are first giving them to our most vulnerable patients.

We encourage you to follow Ministry of Health guidelines – we are in a level 4 lockdown so please stay at home. Wash your hands regularly with soap and water for at least 20 seconds, don’t touch your face and no handshakes, hugs and hongis.

We understand that you may be feeling a great deal of unease and we want to reassure we’re doing everything we can do so we all stay safe.

He waka eke noa. We are all in this waka together.